Privacy policy

We collect only what the app needs to work and to remind you about pickups:

• Sign-in data from Google or Apple: your email address and account identifier. If you sign in with Apple, we also store the Apple token needed to revoke sign-in when you delete your account.
• If you sign in as a guest — only an anonymous device key, no email.
• The address you enter: sub-district, settlement, street, and optionally the house number.
• Your feedback messages: the text, topic, attached photos, and the email address if you leave one in the form.
• Missed pickup reports: the address, waste type, reason, and date.

• To match your address with the local pickup schedule.
• To send reminders the day before or the morning of a pickup.
• So Pro features work on your account across devices.
• To detect and fix bugs in the app.
• To answer your feedback and help resolve pickup problems.

• For feedback, we pass on the message text (unedited), topic, attached photos, and an email address for contact — if you left one in the form.
• Missed pickup reports are passed on in aggregate: the address, waste type, and reason, without your name or contact details.
• We share only with the collector or municipality responsible for your address, and only as much as is needed to resolve the problem.
• If you do not want the collector to contact you, leave the email field in the form empty.
• Legal basis: our legitimate interest in helping resolve your problem (GDPR Art. 6(1)(f)).

We use the following service providers. Appropriate data processing agreements are in place with each of them.

• Google — sign-in with a Google account.
• Apple — sign-in with an Apple account.
• RevenueCat — server-side purchase verification.
• Sentry — anonymised crash reports.
• Expo — push notification delivery.

Under GDPR you have the following rights, which you can exercise directly in the app or by emailing us:

• Access and receive a copy of your data (email the contact address below).
• Correct inaccurate data.
• Delete your account from the app: Profile → Delete account.
• After account deletion, data is soft-deleted for 30 days, then anonymised.

The app is not intended for children under 13. If we learn we collected data from a person under 13 without parental consent, we remove it.

We may update this policy. Material changes will be announced in the app. The date at the top is updated whenever the policy changes.

Any questions about privacy or data management — write to us:

• Email: [email protected]